prikaz prve stranice dokumenta ZADOVOLJSTVO BOLESNIKA KVALITETOM ZDRAVSTVENE SKRBI U SPECIJALNOJ BOLNICI ZA MEDICINSKU REHABILITACIJU BIOKOVKA MAKARSKA
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master's thesis
ZADOVOLJSTVO BOLESNIKA KVALITETOM ZDRAVSTVENE SKRBI U SPECIJALNOJ BOLNICI ZA MEDICINSKU REHABILITACIJU BIOKOVKA MAKARSKA
2018. urn:nbn:hr:184:338511
Bakić Thorp, Maja
University of Rijeka
Faculty of Health Studies
Department of Midwifery

Cite this document

Bakić Thorp, M. (2018). ZADOVOLJSTVO BOLESNIKA KVALITETOM ZDRAVSTVENE SKRBI U SPECIJALNOJ BOLNICI ZA MEDICINSKU REHABILITACIJU BIOKOVKA MAKARSKA (Master's thesis). Rijeka: University of Rijeka, Faculty of Health Studies. Retrieved from https://urn.nsk.hr/urn:nbn:hr:184:338511

Bakić Thorp, Maja. "ZADOVOLJSTVO BOLESNIKA KVALITETOM ZDRAVSTVENE SKRBI U SPECIJALNOJ BOLNICI ZA MEDICINSKU REHABILITACIJU BIOKOVKA MAKARSKA." Master's thesis, University of Rijeka, Faculty of Health Studies, 2018. https://urn.nsk.hr/urn:nbn:hr:184:338511

Bakić Thorp, Maja. "ZADOVOLJSTVO BOLESNIKA KVALITETOM ZDRAVSTVENE SKRBI U SPECIJALNOJ BOLNICI ZA MEDICINSKU REHABILITACIJU BIOKOVKA MAKARSKA." Master's thesis, University of Rijeka, Faculty of Health Studies, 2018. https://urn.nsk.hr/urn:nbn:hr:184:338511

Bakić Thorp, M. (2018). 'ZADOVOLJSTVO BOLESNIKA KVALITETOM ZDRAVSTVENE SKRBI U SPECIJALNOJ BOLNICI ZA MEDICINSKU REHABILITACIJU BIOKOVKA MAKARSKA', Master's thesis, University of Rijeka, Faculty of Health Studies, accessed 10 July 2024, https://urn.nsk.hr/urn:nbn:hr:184:338511

Bakić Thorp M. ZADOVOLJSTVO BOLESNIKA KVALITETOM ZDRAVSTVENE SKRBI U SPECIJALNOJ BOLNICI ZA MEDICINSKU REHABILITACIJU BIOKOVKA MAKARSKA [Master's thesis]. Rijeka: University of Rijeka, Faculty of Health Studies; 2018 [cited 2024 July 10] Available at: https://urn.nsk.hr/urn:nbn:hr:184:338511

M. Bakić Thorp, "ZADOVOLJSTVO BOLESNIKA KVALITETOM ZDRAVSTVENE SKRBI U SPECIJALNOJ BOLNICI ZA MEDICINSKU REHABILITACIJU BIOKOVKA MAKARSKA", Master's thesis, University of Rijeka, Faculty of Health Studies, Rijeka, 2018. Available at: https://urn.nsk.hr/urn:nbn:hr:184:338511

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TitleZADOVOLJSTVO BOLESNIKA KVALITETOM ZDRAVSTVENE SKRBI U SPECIJALNOJ BOLNICI ZA MEDICINSKU REHABILITACIJU BIOKOVKA MAKARSKA
Title (english)PATIENTS SATISFACTION OF THE HEALTH CARE QUALITY IN SPECIAL HOSPITAL FOR MEDICAL REHABILITATION BIOKOVKA MAKARSKA
AuthorMaja Bakić Thorp
MentorAnita Zovko (mentor)
Committee memberDaniela Malnar (predsjednik povjerenstva)
Committee memberJasminka Zloković (član povjerenstva)
Committee memberAnita Zovko (član povjerenstva)
GranterUniversity of Rijeka
Faculty of Health Studies
(Department of Midwifery)
Rijeka
Defense date and country2018-05-23, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Pedagogy
General Pedagogy
Abstract
Sukladno akreditacijskim standardima kvalitete zdravstvene zaštite temeljni aspekt kvalitete je orijentiranost prema pacijentu, a zadovoljstvo pacijenata pruženom zdravstvenom uslugom je jedan od indikatora kvalitete zdravstvene zaštite što je temeljna okosnica ovog rada. Osnovni cilj rada je ispitati razinu zadovoljstva kod bolesnika na stacionarnom liječenju u SBMR Biokovka. Obuhvaćen je uzorak od 100 ispitanika, hospitaliziranih na odjelima SBMR Biokovka. Kao instrument istraživanja koristila se anketa koja se izradila uz pomoć ankete Iskustvo pacijenata u bolničkoj zdravstvenoj ustanovi tijekom hospitalizacije od Agencije za kvalitetu i akreditaciju u zdravstvu i socijalnoj skrbi koja je prilagođena potrebama za specijalnu bolnicu za medicinsku rehabilitaciju i već postojeće ankete od SBMR Biokovka koja se provodi u ustanovi. Svi aspekti zadovoljstva kvalitetom pruženih zdravstvenih usluga u SBMR Biokovka su na razini 4 - 5 stupnjeva po Likertovoj skali. Postoje razlike u zadovoljstvu kvalitetom pruženih zdravstvenih usluga u odnosu na neke od promatranih sociodemografskih parametara: dob, spol, razina obrazovanja, razlog dolaska na medicinsku rehabilitaciju i mjesto življenja. Postoji pozitivna povezanost među različitim aspektima zadovoljstva.
Abstract (english)
In accordance with the standards of quality health care a fundamental aspect of quality is oriented towards the patient, and patient satisfaction with the health service is one of the indicators of quality of health care as a basic framework of this paper. The main goal of the paper is to examine the level of satisfaction in patients using hospital tretment in the Special hospital for medical rehabilitation Biokovka. The sample included 100 patients hospitalized in the departments of the hospital. The survey instrument was used surveys that I developed with the help of surveys Experience of patients in hospital medical institution during the hospitalization of the Agency for Quality and Accreditation in Health and Social Care adapted to the needs of the special hospital for medical rehabilitation and the existing surveys of hospital which is carried out in the institution. All aspects of satisfaction with the quality of provided health services in the Special hospital for medical rehabilitation Biokovka are at the level of 4-5 degrees by Likert scale. There are differences in satisfaction with the quality of provided health services in relation to some of the observed socio-demographic parameters: age, gender, level of education, reason for admission in between rehabilitation and a place of life. There is a positive correlation between different aspects of satisfaction.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:184:338511
Study programmeTitle: Graduate university study of Nursing: Healthcare Management (Biomedicine and Healthcare; clinical medical sciences)
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra sestrinstva (magistar/magistra sestrinstva)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2018-11-15 14:57:10